Frog’s Whiskers Ink is committed to protecting the accuracy, confidentiality and security of your personal information. This policy explains the types of personal information we collect, how it is used, and the steps we take to ensure your personal information is handled in an appropriate manner.
As part of our privacy commitment, we have adopted the 10 Principles established by the Canadian Standards Association’s Model Code for the protection of Personal Information. The key elements of this code have been incorporated into the Personal Information Protection and Electronic Documents Act (PIPEDA), which establishes rules governing the collection, use and disclosure of personal information by the private sector in Canada.
WHAT IS PERSONAL INFORMATION?
Personal information is information about an identifiable individual that is recorded in any form. This includes such things as age, income, date of birth, ethnic origin, medical records and credit records. Information about individuals contained in the following documents is not considered personal information:
- Public telephone directories
- Professional and business directories available to the pub
- Certain public registries and court records
- Certain other publicly available printed and electronic publications.
Personal information does not include the name, title, business address or telephone number of an employee of an organization.
TEN PRIVACY PRINCIPLES
1. Accountability
Frog’s Whiskers Ink is responsible for maintaining and protecting all personal information under our control, including any personal information that is transferred to third parties for processing, storage or other purposes. Frog’s Whiskers Ink has designated an individual to ensure that these privacy and security principles are adhered to.
2. Identifying Purposes
Frog’s Whiskers Ink identifies the purposes for which your personal information is collected, either before or at the time of collection.
3. Consent
We will only collect, use and disclose your personal information with your knowledge and consent, except where permitted or required by law. Consent may be obtained through various means including:
- In Person
- By Telephone
- In Writing
- Electronic Agreement
- Check Off Box
4. Limiting Collection
We collect only the information that is necessary for the purposes identified. The information we collect is obtained through clear, fair and lawful means.
Frog’s Whiskers Ink collects personal information for the follwing reasons:
- Communicating with you generally.
- Processing your orders.
- Protecting against fraud or error.
- Providing information requested by you.
- Improving our website.
- To gain a better understanding of your requirements in order to provide you with better products and services.
- Providing news items for those on our opt-in mailing list.
- To comply with legal and governmental requirements.
5. Limiting Use, Disclosure, and Retention
Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required by law.
We do not sell, share or rent customer lists or ANY personal information for any reason.
Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
6. Accuracy
We endeavour to keep your personal information accurate, complete, up-to-date and relevant to the purposes for which it was collected. You may request access to the personal information we have on record for you, in order to examine and revise the information, as required. To access your personal information, contact us below.
7. Security Safeguards
We understand your concerns about the security of the information you provide to us. To address these concerns, we have taken steps to safeguard your personal information, in a manner appropriate to the sensitivity of the information, including:
Frog’s Whiskers Ink staff are aware of and trained in the importance of safeguarding your personal information from loss and unauthorized access
Access to your personal information is on a need-to-know basis, limited to those individuals who require the information to perform their job duties
Access to our facility is restricted to authorized persons only.
8. Openness
Frog’s Whiskers Ink endeavours to provide you with understandable and easily available information about our Privacy Policy and practices related to the management of your personal information. This policy and links to related information is available 24/7 on our web site, Frog’s Whiskers Ink under PRIVACY POLICY, or upon request via one of the contact methods listed below.
9. Individual Access
At your request we will:
Inform you of the existence, use, and disclosure of your personal information
Provide you with access to that information. You have the right to challenge the accuracy and completeness of the information and request changes to it as appropriate.
Perform the necessary updates to your personal information in a timely manner
10. Challenging Compliance
You may contact us at any time with any questions, concerns, complaints or suggestions you may have about the privacy of your personal information and our privacy policies and procedures. We will respond in a timely manner.
QUESTIONS?
If you have questions or concerns please contact us via any of the following methods:
Email: Frog’s Whiskers Ink
Phone: (705) 653-4335
Postal Mail: Frog’s Whiskers Ink, Box 220, 39 Bridge St E, Campbellford, Ontario K0L 1L0